Jasmine Bracelet

About Transportation

1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?

We offer free shipping on orders over $60 to most countries.

Delivery time = Process time ( order preparation )+ Shipping time.

Free Shipping:

• Cost: Free shipping on orders over $60

• Process Time: 1-2 weeks

Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For a faster shipping, please contact us at [email protected]

>>Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

2. What if I receive a damaged item?

Products received with broken glass or frames are not considered defective and cannot be returned. In this case, we will replace the glass at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>>Learn more

About Product

1. What grade titanium are your earrings made with?

All of our earrings are made with commercially pure medical grade titanium. This is equivalent to ASTM F-67 Titanium.Titanium is an inert metal that is compatible with the body so people with metal allergies can wear our earrings comfortably.We lab test our earrings to ensure their purity. The lab results are posted here.

2. Where should I start?

We highly recommend starting with a pair of studs if you have very sensitive ears, an active allergic reaction or your piercings are not fully healed. You may need to wear them for a few weeks or months before you can start wearing other earrings. Heavier earrings may cause irritation unrelated to an allergic reaction when your piercings are not properly healed.

3. How do I clean my earrings?

Disinfect your earrings by soaking a cotton swab in isopropyl alcohol, then gently use the cotton swab to clean off the post, back, and back of stud. Avoid the areas of the earring that are plated in gold or rose gold so that the color does not wear away. Then, rinse the earring with water and dry completely with a clean cloth or paper towel.